AG WARRANTY POLICY

BAFANG KIT

This warranty is offered only for the initial buyer or the designated brand in Europe. Customers in other regions should contact their BAFANG representatives for information or contact service@bafang-e.com

Warranty period for products:
Under compliance with local law and reasonable use, the warranty period ends 30 months after the date of manufacturing (as indicated by the serial number); if the product is used correctly, the warranty period ends 24 months after the date of e-bike sale, however, the longest warranty period is limited to a maximum of 36 months from manufacturing date.
The warranty may not be transferred to a third party other than as specified in the agreement with BAFANG.
Other situations may be covered, depending on the agreement between BAFANG and the buyer.Warranty Exclusions:
1 、 BAFANG products that have been modified or repaired without authorization
2 、 BAFANG products that have been used for rental, commercial applications, or competition
3 、 Damage resulting from causes other than defects in material or manufacture, including but not limited to an accident, neglect, improper assembly, improper repair, improper maintenance alteration, modification, abnormal excessive wear or improper use
4 、 Damage during shipping: The party's responsible for the damage must be determined using INCOTERMS regulations.
5 、 Damage to the surface finish, aesthetics, or appearance
6 、 Damage due to buyer's improper transportation or storage
7 、 Failure due to an unreasonable user configuration or unauthorized changes in the relevant accessories parameters
8 、 Damage or loss due to force majeure
9 、 Damage or failure to components not manufactured by BAFANG, even if sourced through BAFANG at buyer's requestPlease contact the Service Center (service@bafang-e.com) for more information or to request repair.


FRAME

The following limited warranty applies to all current AG Agazzini bicycles manufactured from 2020 onwards.

LIMITED WARRANTY
AG Agazzini warrants for the original owner only the frame, rigid fork, or original component parts of each new AG Agazzini brand bicycle to be free from defects in material and workmanship for the following specified periods:Warranty of two years for:
The bicycle frame, except on models intended for downhill purposes.Warranty of six month for:
Paint finish and decals.All other original parts, including rear shock linkages, but excluding non AG Agazzini brand parts, suspension forks, and rear shock absorbers. (All non AG Agazzini brand parts, suspension forks, and rear shock absorbers shall be covered exclusively by the stated warranty of their original manufacturer.)

REQUIRED ASSEMBLY WHEN PURCHASED
This warranty applies only to bicycles and framesets purchased new from an Authorised AG Agazzini Retailer and assembled by that retailer at the time of purchase.

LIMITED REMEDY
Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of AG Agazzini. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. In no event shall AG Agazzini be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

EXCLUSIONS
The above warranty, or implied warranty, does not cover:
- Normal wear and tear on parts such as tyres, chains, brakes, cables and gearwheels in situations where there are no assembly or material defects.
- Bicycles serviced by other than an Authorised AG Agazzini Retailer.
- Modifications from the original condition.
- Use of the bicycle for abnormal, competition, and/or commercial activities or for purposes other than those for which the bicycle was designed.
- Damage caused by failing to follow the owner's manual.
- Paint finish and decal damage resulting from taking part in competitions, jumping, downhill and/or training for such activities or events as a result of exposing the bike to, or riding the bike in, severe conditions or climates.
- Labour charges for part replacement or changeover.

Except as is provided by this warranty and subject to all additional warranties AG Agazzini and its employees and agents shall not be liable for any loss or damage whatsoever (including incidental and consequential loss or damage caused by negligence or default) arising from or concerning any AG Agazzini bicycle.
AG Agazzini makes no other warranties, express or implied. 

All implied warranties including the warranties merchantability and fitness for a particular purpose are limited in duration to that of the express warranties stated above.
Any claim against this warranty must be made through an Authorised AG Agazzini Retailer or distributor. 

The purchase receipt or other proof of the date of purchase is required before a warranty claim may be processed.
Claims made outside the country of purchase may be subject to fees and additional restrictions.
Warranty duration and detail may differ by frame type and/or by country. 

This warranty gives you specific legal rights, and you may also have other rights which may vary from place to place. 

This warranty does not affect your statuatory rights.